Legal notice

1. Business Profile

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2. Pricing & Additional Charges

• Product Price: Displayed on each product page in Japanese Yen (JPY). Prices are finalized at the time of checkout.

• Consumption Tax: Included in the displayed price unless otherwise stated.

• Additional Fees:

  • Shipping fees

  • Cash-on-delivery (COD) fees

  • Customs duties & Import taxes (for international orders)

  • Optional charges (special packaging or express shipping)

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3. Payment Methods

• Accepted Cards: Visa, MasterCard, JCB, and other major credit/debit cards.

• Payment Timing: Payment is processed immediately upon order confirmation.

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4. Shipping & Delivery

• Processing Time: Usually shipped within 2–3 business days after payment confirmation.

• Estimated Delivery:

  • Domestic (Japan): 3–5 business days (Standard) / 1–2 days (Express)

  • International: 7–14 business days (Standard) / 3–7 days (Express)

• Carriers: Japan Post, Yamato Transport, UPS, etc.

• Tracking: A tracking number will be provided via email once the order is shipped.

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5. Cancellations & Returns

Cancellations

• Cancellations are only accepted within 24 hours of ordering, provided processing has not yet started. Please contact us immediately.

Returns for Customer Convenience

• Conditions: Must be unused and in original packaging.

• Deadline: Contact us within 14 days of receipt.

• Shipping Cost: To be paid by the customer.

Returns for Defective Items or Errors

• Conditions: Incorrect items or products with manufacturing defects.

• Deadline: Contact us with photos within 7 days of receipt.

• Shipping Cost: Covered by the company.

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6. Refund Policy

• Timing: Refunds are initiated after the returned product is received and inspected.

• Scope:

  • Defective/Error: Full refund (Product + Shipping + Fees).

  • Convenience: Product price only (Shipping/Fees non-refundable).

• Method: Refunded to the original payment card (takes 5–14 business days).

• Note: Customs duties and import taxes for international orders are non-refundable.

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7. Terms & Conditions

• This policy is applied alongside our Terms of Service and Privacy Policy.

• Our store is hosted on Shopify. Your personal data may be processed through Shopify’s secure systems.

• We reserve the right to update these policies at any time. Continued use of the site constitutes acceptance of the latest terms.

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8. Contact Us

For any inquiries regarding your order or our policies, please contact:

• Email: contact@merotec.me

• Hours: Mon–Fri (Excluding Japanese Public Holidays)